Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Processing time is 1-2 business days before shipment.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping delivers within 2-3 business days in the US and 5-7 business days internationally.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition with all tags attached. Personalized items and figurines are final sale.
How do I initiate a return?
Please contact our customer service team via email with your order number. We'll provide return instructions and a prepaid return label if applicable.
Product Care
How should I care for my jewelry?
Store jewelry in a dry place, avoid contact with water, perfumes and chemicals. Clean with a soft cloth. Silver pieces may tarnish naturally over time.
Are your beads and figurines waterproof?
Most beads are water-resistant but not waterproof. Figurines should be kept dry. We recommend removing jewelry before swimming or showering.
Materials & Quality
What materials do you use?
We use high-quality materials including sterling silver, gold plating, surgical steel, natural stones, and lead-free materials for all products.
Are your products nickel-free?
Yes, all our jewelry is nickel-free and hypoallergenic, suitable for sensitive skin.
Order Issues
What if I receive a damaged item?
Please contact us immediately with photos of the damaged item and packaging. We'll arrange for a replacement or refund.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, changes may not be possible as we process orders quickly.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store your full payment details on our servers.