Shipping policy
Shipping Information
At KumoAdorn, we strive to deliver your carefully selected jewelry and accessories to your doorstep in a timely and secure manner.
Shipping Method
We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
Shipping Time
Standard Shipping typically takes:
- Domestic: 3-7 business days
- International: 7-21 business days (varies by destination)
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
The exact shipping cost will be displayed during checkout before payment.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this to monitor your package's journey.
Shipping Restrictions
We currently ship to most countries worldwide. However, some restrictions may apply to certain destinations due to customs regulations.
Customs and Duties
For international orders:
- All applicable customs fees, import duties, and taxes are the responsibility of the recipient
- These charges vary by country and are not included in our shipping costs
- We cannot predict what these charges might be
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect addresses.
Damaged or Lost Packages
While we take great care in packaging your items, please inspect your package upon arrival. If there are any issues:
- Report damaged items within 48 hours of delivery
- Contact us if your tracking shows delivered but you haven't received your package
Policy Updates
We may update our shipping policy periodically. The current version always applies to your order.